bip99's Privacy Policy

1 Introduction

bip99 ("we", "us", or "the platform") treats the privacy of its users ("you" or "user") as a top priority. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties.

As a safe and reliable online entertainment platform, bip99 protects all your data through SSL encryption and modern cybersecurity measures. We believe every user has a right over their own information, and respecting that right is our responsibility.

This policy applies to all bip99 services — including the website, mobile interface, gaming services, payment processing, and customer support.

2 Information We Collect

bip99 collects different types of information for different purposes. Each piece of information is collected to provide services, ensure security, and improve your experience.

2.1 Personal Identification Information

During account registration and identity verification, we may collect the following information:

• Full name and date of birth (for age verification — only for users aged 21 and above)
• Email address and mobile number
• Government-issued identity document details (if required)
• Current address

2.2 Financial Information

To process deposit and withdrawal transactions, we collect the following information:

• Mobile banking details — bKash, Nagad, or Rocket account number
• Transaction history and amounts
• Date and time of deposits and withdrawals

We do not store full payment card numbers. All financial transactions are secured through SSL encryption.

2.3 Technical and Usage Information

When you use bip99, certain technical information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Duration of site visits and page view history
• Information collected through cookies and similar tracking technologies
• Gaming activity and betting history

3 Purpose of Using Information

bip99 uses collected information only for the purposes listed below. We do not sell your information commercially to third parties without your consent.

3.1 Service Delivery and Operation

• Account creation, management, and verification
• Processing deposit and withdrawal transactions
• Keeping gaming services running and providing technical support
• Managing bonuses and promotional offers

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized account access
• Monitoring suspicious transactions
• Age verification and ensuring responsible gaming
• Maintaining the overall security of the platform

3.3 Communication and Customer Service

• Responding to customer support inquiries
• Sending important account-related notifications
• Informing you about service changes or updates

3.4 Service Improvement

• Analyzing and improving user experience
• Identifying and fixing technical issues
• Planning new services and features

4 Cookies and Tracking Technologies

The bip99 website uses cookies and similar technologies to enhance your browsing experience and ensure the site functions properly.

4.1 Types of Cookies

• Essential cookies: These are required for the basic functionality of the site — such as maintaining login sessions.
• Functional cookies: These help remember your preferences and settings.
• Analytics cookies: These collect site usage statistics and are used to improve our services.

4.2 Cookie Control

You can disable cookies at any time by changing your browser settings. Keep in mind that disabling essential cookies may limit certain features of the site. For any questions about cookies, please contact our support team.

5 Information Sharing and Disclosure

bip99 does not sell or rent your personal information to third parties. However, sharing information may be necessary in certain circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers, such as payment processing services (bKash, Nagad, Rocket) and technology service providers. These partners are given access only to the information needed to perform their functions and operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed to relevant authorities due to legal obligations or by court order. Information may also be disclosed where necessary to protect the security of the platform and its users.

5.3 Business Changes

If there is a change in bip99's business structure (such as a merger or acquisition), your information may be transferred to the new entity. You will be notified in advance in such cases.

6 Data Security Measures

bip99 has put in place industry-standard technical and administrative measures to ensure the security of your information.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure Servers: Information is stored in secure data centers where unauthorized access is strictly controlled.
• Access Control: Only authorized personnel have access to the information they need.
• Regular Security Testing: Regular security audits are conducted to identify system vulnerabilities.
• Password Protection: User passwords are stored in an encrypted format.

7 Data Retention Period

bip99 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: All relevant information is retained while the account remains active.
• Closed accounts: Certain information may be retained for a defined period after account closure to meet legal obligations.
• Transaction records: Financial transaction data is retained in accordance with legal requirements.

Once the retention requirement ends, we delete or anonymize the information using secure methods.

8 Your Data Rights

As a bip99 user, you have certain important rights regarding your own personal information. Contact us to exercise these rights.

8.1 Right to Access

You may request at any time to know what information we hold about you. After verifying your identity, we will provide this information within a specified timeframe.

8.2 Right to Correction

If any of the information we hold about you is incorrect, you can request that it be corrected. Correction requests can be made through your account settings or directly to our support team.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information if there are legal obligations or valid reasons to retain it.

8.4 Right to Object to Processing

You may object to your information being used for specific purposes, particularly in the case of marketing communications. To exercise this right, contact our support team directly.

9 Third-Party Services and Links

bip99 uses technology from third-party game software providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, Ezugi, NetEnt, and Microgaming.

These third-party service providers have their own privacy policies and may have access to limited technical information. bip99 is not responsible for the privacy practices of these third parties, but we ensure that they follow industry standards.

When making transactions through payment methods bKash, Nagad, and Rocket, the respective organization's own privacy policy will also apply.

10 Privacy of Minors

bip99 is only for users aged 21 and above. We do not intentionally collect any information from minors. We follow an age verification process during account registration.

If you believe that a minor's information is present in our system, please notify our support team immediately. We will take the necessary steps promptly.

11 Changes to This Policy

bip99 may update this privacy policy as needed. If there are significant changes to the policy, we will notify you in the following ways:

• A notice will be published on the site
• You will be informed of the changes via your registered email
• The date of the most recent revision will be noted at the top of the updated policy

Continued use of the site after any changes means you have accepted the updated policy. For significant changes, we will seek your explicit consent.

12 Contact and Complaints

If you have any questions or comments about this privacy policy, or wish to exercise your data rights, please contact us. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

We will try to resolve your inquiry or complaint as quickly as possible. Any privacy-related concerns you have are important to us, and we are always committed to responding honestly and transparently.